Privacy Policy

Effective Date: January 1, 2025

At Dacosoft Solution SRL ("Dacosoft", "we", "us", or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer support AI platform ("Service" or "App"). By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

• Account Information: When you create an account, we may collect personal details such as your name, email address, company name, and other contact information.
• Payment Information: If you subscribe to any paid services, we collect payment details (such as billing address and payment method) through our third-party payment processor (e.g., Stripe). We do not store sensitive payment information directly.

b. Usage Data

• We collect information about how you use our Service, such as your IP address, browser type, device information, operating system, access times, and the pages you visit. This helps us improve the performance of the Service and enhance your experience.

c. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to track activity on our Service. Cookies are small files stored on your device to remember certain preferences and provide a more personalized experience.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain our Service: To deliver, operate, and improve our platform, ensuring it functions efficiently.
• To communicate with you: To send you updates, support messages, notifications, and promotional materials related to the Service.
• To enhance user experience: To personalize the Service and analyze usage patterns for better service delivery.
• To process payments: To complete any transactions you initiate and manage subscriptions to paid features using third-party payment processors like Stripe.
• To comply with legal obligations: To comply with any applicable laws, regulations, or legal processes, such as responding to lawful requests from authorities.

3. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers: We may share your information with trusted third-party companies who help us operate and improve our Service, such as cloud hosting providers (e.g., Firebase, Digital Ocean), payment processors (e.g., Stripe), and marketing partners.
• For legal purposes: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
• In case of business transfer: If Dacosoft is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal data seriously and use commercially reasonable means to protect it. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our Service relies on third-party platforms like Firebase for data storage and processing, and Stripe for payment processing. These third-party services are responsible for securing the data they process and store on our behalf. We encourage you to review their privacy policies to understand how they handle your information.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
• Deletion: You can request the deletion of your personal data under certain conditions, subject to applicable legal exceptions.
• Opt-out of Marketing Communications: You can unsubscribe from our promotional emails at any time by following the unsubscribe instructions in the emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. International Transfers

If you are located outside Romania and use our Service, please be aware that your information may be transferred to, stored, and processed in Romania or other countries, including the United States, where our third-party providers (e.g., Firebase and Stripe) may have data centers. By using our Service, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws from your country of residence.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under the age of 18, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of the Service after the posting of any changes to this Privacy Policy constitutes acceptance of those changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your data rights, please contact us at:

Dacosoft Solution SRL

Ploiești, Prahova, Romania

CUI: 45873293

EUID: ROONRC.J29/836/2022

Registration Number: J29/836/2022

Email: office.dacosoft@gmail.com